Charles Hamilton Associates

Be encouraged to challenge preconceptions of self, others and situations.
Empower themselves and others to find common ground and achieve their objectives.
Be coached in improving their communication skills, both verbally and non verbally.
Recognise the importance of positioning, and building rapport.
Dealing with the emotions of self-consciousness, inhibition and fear that cause ineffectiveness
Learn to use their anxiety to positive effect and not to lose confidence.
Empower themselves and others to think, feel and act positively.
Be enabled to process conflict to achieve positive outcomes.

Each participant is required to take an active part in practical indoor and outdoor exercises involving:

Breathing, Centring, Balancing Intellect with Emotion, Acute Listening Skills,
Becoming Other-Conscious not Self-Conscious, The use of Energy, Body Language,
Space Recognition (theirs and others'), Voice Exercises, Mirroring Techniques,
Talking to the Person & not the Role, Status Games, and simple Role-Playing.

Consensus Building, Influencing Techniques, Problem Solving, Delegation, Leadership, Team Working, Questioning, Clarity, Anxiety Management. Assertiveness, Project Management.

Looking at the "Hows?" and not the "Whats?"

Day 1

(Monday) Dress: smart casual

09.00 Aims of the Course - Introductory Discussion and Exercises

Defining and Presenting the Problem

Discussion and Exercises - Communication Skills

- What is Effective Communication?

- What prevents it Happening?

- Achieving a balance of Intellect and Emotion

13.00 - 14.00 Lunch

Techniques: Discovering your 'tool bag' and how it all works.

- Breathing

- The Power of being Centred & Balanced

- Positive and negative use of energy

- Finding your own Personal Space

- The Effects of your own Space on Others - Getting the message across

- The Power of the Pause and negotiating the Close

- Pushing others away from you and Pulling others to you

- Techniques to assess others - your Colleagues/Clients/Audience - in the
first 5 seconds

- Finding your Friends & Foes

17.30 Finish

19.30 Dinner

Overnight homework: Individuals prepare a topic for a 5-minute negotiation exercise.

Day 2

(Tuesday) Dress: smart/casual

09.00 Discussion and Exercises - Expressiveness and Flexibility

- Removing Self-Consciousness and developing Presence

- Introducing yourself to another with Impact and Presence

13.00 - 14.00 Lunch

Constructing a Meeting - Process & Content

- Finding Common Ground

- Talking To and Talking At - The Power of the 'Open Question'

- The Influencing Styles we can use

Discussion and Exercises - Status and Mirroring

- The Use and Abuse of Status and the Roles we hide behind

- Processing & dealing with Emotions and Conflicts

Practising the Overnight Exercise

Presenting/discussing the 5 min. topic to a panel

18.00 Finish

19.00 Dinner

Day 3

(Wednesday) Dress: Suitable outdoor wear*.

09.00 Review previous day and prepare for outdoor activities

09.30 Desert Survival - Individual contribution the team exercise

Blind Square - Putting into practice communication skills learnt from days one and two

Spiders Web - Developing rapport and trust

Flag pole - Getting my message across

13.15 Packed lunch

13.45 Orienteering - Coming to consensus. Achieving an agreed objective.

Delegation.

16.00 Comfort break.

16.30 Strength Development Inventory - How people react during period of comfort
and conflict.

18.00 Voice & vocal exercises. Tone, pitch, volume and balance.

19.00 Finish

Day 4

(Thursday) Dress: Suitable Outdoor Clothing.

09.00 Review of previous day

09.30 Large scale self programmed outdoor exercise focusing on:

Consolidating learning from previous day

Leadership & team working skills

Empowering the effective use of conflict of interests

Awareness of the needs of others to achieve given tasks

Visioning success

All day exercise. Will be video recorded by the team for use in review

17.00 Exercise review incorporating Team Role Inventory.

18.30 Finish

Day 5

(Friday) Dress: office wear (suits)

09.00 Putting it into Practice

- Meetings around a Table Body Language and positioning

- How to interrupt

- Use of materials - Notes, Flipcharts, Power Points, Overhead Projectors, etc.

- A Consensus meeting exercise using CCTV

- Exercising spontaneity - 1 minute Presentations with CCTV

- Group Reviews, Feedback and plans of action

17.00 Depart.

General

Numbers: To obtain the optimum benefit for each participant and for the group dynamics, the course is designed for a maximum of ten participants and a minimum of eight.

Personal feedback is given to each participant during the exercises.

*Dress: During the programme individuals will be required to bring smart casual dress and business suits. During the outdoor exercises delegates will need suitable clothing that will maintain personal levels of comfort; a list of recommended detailed listings of clothing will be supplied prior to the commencement of the programme. Waterproof jackets and trousers will be supplied.

Arrival time: The course starts on Sunday evening and ends at 17.30 on Friday.
Delegates are requested to arrive at the venue in time for a welcome drink on Sunday evening at 19.00.

Additional evening one-to-one meetings: Individual private sessions are available with the tutors during the evening periods of the course. These are available for participants who wish to cover their own specific issues and individual needs.

2-Day follow up after a few weeks: The two-day follow-up is very important. Using the CCTV and other techniques, we side coach the delegates' actual situations, problems, difficult meetings, presentations, etc, that they are experiencing in their own working environments. We help them to use the 'tools' they have learnt to overcome and surmount the problems they may be experiencing.

Venue: to be agreed with the client company.

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